Elk Grove, CA Since 2009 CompTIA A+
Broken
computer?
Tell Bill.
Bill has been fixing computers in Elk Grove since 2009. Bring yours in, he'll find out what's actually wrong for free, and you'll get a price before anyone opens it up.
Call 916-214-4525No appointment needed. Walk in during shop hours, or send an email if that's easier.
Pick whichever one sounds like your computer. You'll get the plain-English version of what that usually turns out to be, plus the words to say when Bill picks up.
Every major brand, desktop or laptop
- HP
- Dell
- Apple
- Toshiba
- Lenovo
- ASUS
- Acer
- Microsoft
Repair · Recovery · Sales · Trade-ins
What we fix
Everyday problems, explained in plain English. No jargon, and no talking you into a new machine when the one you have is fine.
Computer repair
Slow machines, blue screens, strange noises, viruses and pop-ups. Diagnosed properly, then fixed.
Data recovery
Photos, documents and files off a drive that stopped reading. Bring it in before you keep using it.
Laptop repair
Keyboards, batteries, hinges, charging ports and overheating, on every major brand.
Screen replacement
Cracked, flickering or dead displays. On most laptops it's the panel only, not the whole machine.
Setup & PC support
New-computer setup, tune-ups, printers, email and home network help. Someone to call when it acts up.
Refurbished computers
Tested, tuned-up desktops and laptops with years of life left, at a fraction of new.
Trade-ins
That old laptop in the closet may be worth credit toward your next one. Bring it by for a look.
Not sure what's wrong?
That's the normal way to arrive. Describe what it's doing and Bill will tell you what he thinks it is.
Call and ask →Drop-off to pick-up
How it goes
Four steps, in this order, every time. You'll know the price before anything gets opened up.
Step 1
Bring it in
No appointment. Come to Suite 106 on Big Horn Boulevard and tell Bill what it's been doing.
Step 2
Free diagnosis
He finds out what's actually wrong. There's no bench fee for looking, whatever the answer is.
Step 3
You get a price
A clear explanation and a quote. Nothing gets repaired until you say go ahead.
Step 4
Pick it up working
Back in your hands with your files where you left them. Questions after? Call the shop.
Before you hand over your computer
Straight answers
The questions people actually ask at the counter, answered the same way Bill answers them.
Who actually works on my computer?
Bill does. He's the owner, CompTIA A+ certified, and he's been at this bench since 2009. That's 17 years serving Elk Grove and Sacramento. Not a rotating counter crew, and not someone learning on your laptop.
What does the diagnosis cost?
Nothing. He looks at it, tells you what's wrong, and quotes you a price. If you'd rather not go ahead, that's fine. You don't owe anything for the look.
What if it isn't worth repairing?
He'll say so. Customers regularly leave with a different machine instead of a repair bill, files and settings moved across. He'd rather keep you as a customer than sell you a fix you don't need.
How long will it take?
It depends on the fault and whether a part has to be ordered. He'll give you a realistic timeframe along with the quote, not a guess to get your computer in the door.
Rated 5 stars on Google
What the neighbors say
Real reviews from Elk Grove and Sacramento customers, in their own words.
★★★★★
Bill fixed my laptop's wifi issues within a 48-hour turnaround. He didn't charge me a bench fee until he had looked at the laptop and given me his diagnosis. I'll be happy to do business with Bill again next time I need computer help.
★★★★★
I took my laptop to Bill for repair when the hinge broke and cracked the screen. After reviewing parts costs, he advised that it was hard to justify the cost of repairing it. I bought a new laptop and he transferred everything flawlessly — runs now like my previous one. Excellent job and a moderate cost.
★★★★★
Bill is an amazing computer repair man!! My PC wasn't connecting to my monitor and I was very worried. He was able to tell it was the motherboard, ordered a new one and updated my computer all at once. Now it's working like brand new!!
★★★★★
I recently had some very critical audio files and a huge library I needed to transfer to a new computer. Bill did the work explaining every step of the crucial transfer. This was all done in a timely manner at a reasonable price.
★★★★★
I highly recommend! I've brought in two old laptops on two separate visits and was happy with the results! It took less than a week to fix each time. Thank you so much Bill!
★★★★★
Bill the owner was always very resourceful and very thorough and professional. When he couldn't save my old laptop and I bought a new one, he set everything up for me and gave me several recommendations on the new laptop.
Can’t get to the shop today?
Send Bill a request
Answer what you can and we’ll write it up as a service ticket. Nothing here is clever — it just makes sure Bill gets the whole story the first time, instead of three texts and a phone tag.
Elk Grove, California
Come by the shop
Walk in during hours and describe what's happening. If you'd rather talk first, call. Bill picks up the phone himself.
Phone
916-214-4525Shop hours